This is your chance to launch your career into the exciting world of cyber security!
We are looking for a Trainee Customer Support Engineer to work alongside our current Support Team and learn on the job about our range of high-quality Cyber Security Products and Services.
The Trainee Customer Support Engineer will be responsible for assisting the Customer Support team in providing an excellent customer service experience to our client’s customers. The trainee will be expected to provide support to customers via our online support platform. The trainee will also be responsible for documenting customer issues and providing feedback to the customer support team. We strive to solve customer queries by providing the best customer experience with the quickest solution.
You must have an inquisitive mind and be quick to learn. You must have the ability to quickly comprehend the content of a customer query or request, and as most of our customers are native English speakers, your English language skills are of paramount importance.